容忍问题带来的后果，和不发现它们一样，都会阻碍问题的解决。但两者的根本原因是不一样的，容忍问题可能是认为这些问题无法解决，或者不在乎能否解决。容忍问题的存在更为糟糕，因为这是缺乏前进动力的表现，是不会成功的。换句话说，只要你有成功的积极性，就算没有能力、天资、技能，你也能成功，因为你可以从别人那获得帮助。但你要连想成功的积极性都没有，就没有成功的意愿，毫无成功希望。
Not caring to solve problems often occurs when the expected reward is less than the expected cost. For example, when someone is working toward someone else’s goals without being appropriately supervised, rewarded or punished.
如果解决问题的回报低于解决成本，那么人们就可能不在乎是否能解决问题。例如，一个人为实现另一个人的目标而工作，但不受其监管奖惩。
* How much do you tolerate problems?
你容忍问题的程度怎样？
How confident are you that your assessment of how much you tolerate problems is right?
你对上述问题的自我评估有几分信心？
If you are confident of your self-assessment, why should you be confident (e.g. because you have a demonstrated track-record, because many believable people have told you, etc)?
如果你对自我评估很有信心，请论述自信的原因。是因为你有过往业绩，或值得信赖之人这样评价过你？
People who are good at this step—identifying and not tolerating problems—tend to have strong abilities to perceive and synthesize a clear and accurate picture, as well as demonstrate a fierce intolerance of badness (regardless of the severity).
擅于发现问题并对问题零容忍的人，对问题的洞察力和综合能力很强，擅于构思清晰准确的方案，也说明他们不能忍受任何不良情况（不管多严重)。
Remember that you need to do each step independently from the other steps before moving on.
记住，每一步都要单独完成后再进入其他步骤。
Can you comfortably identify your problems without thinking about how to solve them? It is a good exercise to just make a list of them, without possible solutions. Only after you have created a clear picture of your problems should you go to the next step.
你能在不思考怎么解决的情况下轻松地发现你的问题吗？列个清单，不写解决方案，这是个不错的练习方式。当你对自己的问题有了清晰的认识后，再进入到下一个步骤。
For a more detailed explanation of identifying and not tolerating problems, please read My Management Principles.
想要了解更多关于发现问题与对问题零容忍的内容，可以阅读第三章 ，我的管理原则。
3) Diagnosing the Problems
3）诊断问题
You will be much more effective if you focus on diagnosis and design rather than jumping to solutions.
比起直接跳到解决方案，关注问题的诊断与解决方案的设计会有效得多。
It is a very common mistake for people to move directly from identifying a tough problem to a proposed solution in a nanosecond without spending the hours required to properly diagnose and design a solution. This typically yields bad decisions that don’t alleviate the problem. Diagnosing and designing are what spark strategic thinking.
人们常犯的一个错误就是，发现了难题就不假思索跳到解决方案了，而没有多花点时间对问题进行适当的诊断并设计解决方案。这样通常会产生不明智的决策，解决不了问题。诊断问题与方案设计才是具有战略性思维的源泉。
You must be calm and logical.
一定要冷静，保持清晰的逻辑。
Root causes, like principles, are things that manifest themselves over and over again as the deep- seated reasons behind the actions that cause problems. So you will get many everlasting dividends if you can find them and properly deal with them.
同原则一样，问题的根本原因是导致问题产生背后反复出现的深层因素。若能找到根本原因并能妥善解决，你就会得到源源不断的回报。
It is important to distinguish root causes from proximate causes. Proximate causes typically are the actions or lack of actions that lead to problems—e.g., “I missed the train because I didn’t check the train schedule.” So proximate causes are typically described via verbs. Root causes are the deeper reasons behind the proximate cause: “I didn’t check the schedule because I am forgetful”—a root cause. Root causes are typically described with adjectives, usually characteristics about what the person is like that lead them to an action or an inaction.
区分“根本原因”和“直接原因”很重要。直接原因是导致问题产生的行为或行为缺失。例如：我错过了火车是因为我没查看列车时刻表。直接原因一般是由动词描述的；根本原因是直接原因背后的深层次原因。比如，我没查看列车时刻表是因为我健忘。这才是根本原因。根本原因一般是由形容词描述的，通常是描述一个人行动或不行动的性格特点。
Identifying the real root causes of your problems is essential because you can eliminate your problems only by removing their root causes. In other words, you must understand, accept, and successfully deal with reality in order to move toward your goals.
发现问题的根本原因非常重要，解决根本原因才能进而消除问题，换句话说，必只有理解、接受并顺利解决这些现实问题，才能继续朝目标前行。
Recognizing and learning from one’s mistakes and the mistakes of others who affect outcomes is critical to eliminating problems.
要认识到，从自己的错误中吸取教训，以及从对结果有影响的人的错误中吸取教训，都对消除问题十分关键。
Many problems are caused by people’s mistakes. But people often find it difficult to identify and accept their own mistakes. Sometimes it’s because they’re blind to them, but more often it’s because ego and shortsightedness make discovering their mistakes and weaknesses painful. Because people are often upset when their mistakes are pointed out to them, most people are reluctant to point out mistakes in others. As a result, an objective diagnosis of problems arising from people’s mistakes is often missing and personal evolution is stunted. (As I mentioned in the last chapter, most learning comes from making mistakes and experiencing the pain of them—e.g., putting your hand on a hot stove—and adapting.) It is at this stage that most people fail to progress. More than anything else, what differentiates peoplewho live up to their potential from those who don’t is a willingness to look at themselves and others objectively.
很多问题源于人们犯错，但人们经常很难发现并接受自己的错误，有时是因为他们对之视而不见，但更多时候是因为自负和缺乏远见致使发现错误与缺点会令人感到痛苦。因为被当面指出错误，大家往往会不悦，大多数人也不愿意当着别人的面指出对方的错误。从而常常错失对错误中出现的问题的客观诊断，个人进化受阻。我上一章说过，大多数学习源自犯错与经历痛苦，例如，把你的手放火炉上烤，最后就形成对环境的适应。这个步骤是大多数人前功尽弃的地方。能开发自己潜能的人与别人的不同就在于能否客观看待自己和他人。
I call the pain that comes from looking at yourself and others objectively “growing pains,” because it is the pain that accompanies personal growth. No pain, no gain. Of course, anyone who really understands that no one is perfect and that these discoveries are essential for personal growth finds that these discoveries elicit “growing pleasures.” But it seems to be in our nature to overly focus on short-term gratification rather than long-term satisfaction—on first-order rather than second- or third-order consequences—so the connection between this behavior and the rewards it brings doesn’t come naturally. However, if you can make this connection, such moments will begin to elicit pleasure rather than pain. It is similar to how exercise eventually becomes pleasurable for people who hardwire the connection between exercise and its benefits.
客观审视自己或他人带来的痛苦我称为“成长的痛苦”，因为这种痛苦是伴随个人成长的。一分耕耘一分收获。当有人真正理解世上无完人，对错误的发现对个人成长是至关重要的，就会明白这些发现带来的“成长的喜悦”。我们的天性使然，似乎更过于关注短期满意度，而不关注长期满意度，更关注一级效应，而不考虑二、三级效应。所以行为与回报之间的联系显得不那么自然，其实只要你建立这种关联，就能引出愉悦而非痛苦，这好比健身者将运动和健身益处直接关联，锻炼最终变成一件乐事。
Remember that:
记住：
Pain + Reflection = Progress
痛苦+反思=进步
Much as you might wish this were not so, this is a reality that you should just accept and deal with. There is no getting around the fact that achieving success requires getting at the root causes of all important problems, and people’s mistakes and weaknesses are sometimes the root causes. So to be successful,you must be willing to look at your own behavior and the behavior of others as possible causes of problems.
尽管这可能与你期望的不一样，但这就是你必须接受和应对的现实。无法回避的现实是，想成功，就要找出所有主要问题的根本原因，人们犯的错和缺点有时就是根本原因。所以要想成功，一定要愿意观察自身和他人的行为，这些可能是产生问题的原因。
Of course, some problems aren’t caused by people making mistakes. For example, if lightning strikes, it causes problems that have nothing to do with human error. All problems need to be well-diagnosed before you decide what to do about them.
当然，有些问题不是因为人们犯错导致的，例如闪电产生的问题和人为过错无关，所有问题需仔细诊断后再决定如何应对。
The most important qualities for successfully diagnosing problems are logic, the ability to see multiple possibilities, and the willingness to touch people’s nerves to overcome the ego barriers that stand in the way of truth.
成功诊断问题所需的主要特质包括：逻辑、发现多重可能性的能力、愿意帮助他人克服追寻真理时的自我设障情绪。
For a more detailed explanation of diagnosing problems, please read My Management Principles.
