like to have a goal but be able to draw my own map to get there.To accomplish goals,I rely on asking questions and finding
people receptive,so cooperation and access are important to me in a work group.
个性与社会协调能力
第二部分(6～10问)
问：描述一个对你来说是没有效率的工作环境。
答：当某人提出一个确切的建议说我的一个目标该如何实现时，我做得就不是非常好。因为那就意味着不允许我有任何的自由去对我自己的风格作出调整，只有当我可以描绘自己的蓝图时，我才能做得好。这个问题是“什么样的环境让你的工作特别有效率？”的反面问法。侧重在你
比较喜欢或能提高你的工作效率的环境。
Q:Describe an environment that is ineffective for you.
A:I dont do terribly well when someone has an exact idea of how one of my goals should be accomplished.That doesn't allow any latitude to make adjustments to suit my own style.I do well when I can draw my own map.
问：什么样的环境能激励你？
答：我确实很喜欢从事工程，从中能获得真正的进步——例如，在JIT工程中，我们在物资耗费上每月节省1万多美元。
面试官想更清楚地观察哪种工作能激励你。这个问题是没有正确答案的，不过你的回答至少应该和你正在申请的工作有几分相符。例如，假如你正面试的是一项枯燥和反复性的工作，如，数据记录或装配线这类工作，你就不该说高创造型的工作最能激发你。
Q:What situations excite and motivate you?
A:I really enjoy working on any reengineering project where a true improvement results，for example,the JIT project in hich we saved more than ten thousand dollars per month in inventory costs.
问：你的上一位老板如何形容你的工作习惯和职业道德？
答：让我这么说吧，由于我付出了更多额外的努力去处理与一位顾客的关系，我因此获得了部门发给的一笔津贴。这位顾客以取消账户相要挟，我介入这件事并设法改进某些制度，尽管这得让我花上整个周末去工作。
你认为你目前的或上一位雇主会再次雇用你吗？你的工作够完善吗？你可靠吗？你值得信赖吗？举出一些有关你的可靠、你的奉献和有合作诚意的例子。
Q:How would your last employer describe your work habits and ethics?
A:Let me put it this way:I received an MVP award from my division for the extra efforts I put into one of our customer elationships.
The customer had threatened to pull the account,so I stepped in and debugged the system,even though it required me to work through a holiday weekend.
问：你觉得你的公司对待自己的员工如何？
答：近年来，管理部门实际上已经为优秀的员工做了很多。但是，当员工们为公司做出牺牲但却得到极少回报时，公司的努力又激起了过去的混乱。我们花大量的金钱在人力资源上，设法消除横在免税员工和非免税员工之间的屏障。假如“公司”是管理部门，管理部门正有意识地努力修补漏洞，从而公平对待员工。
主考官想看看你能否在忠于管理部门和对员工的关心之间走出一条满意的路线，尽管这个问题没有正确的答案，但你应当尽量避免对任何一方的偏袒并尽可能客观地谈论你所在公司对员工的态度和方法。随时准备给出一些反映你的公司对待员工的观点的例子。
Q:How do you feel your company treats its employees?
A:In recent years,management has really been dedicated to having a satisfied workforce.Their efforts,however,often rekindleast upheavals,when employees made sacrifices for the company and received little in return.In human resources we spend a lot of money trying to break down the walls between exempt and nonexempt employees.If“the company”is management,I would have to say management is making a conscious effort to mend fences and to do right by our employees.
问：你的顾客和客户喜欢和你一块工作吗？
答：我的客户很稳定，因此我认为三四年来顾客是很满意与我一起工作的。在广告部门中那是很不平常的事情。他们知道完全可以靠我去处理他们的生意，就像让我处理自己的生意一样。
公司的客户对你的反应好不好？你可以从一位顾客的身上给出具体的反馈信息吗？有多少客户是你的回头客？为什么你相信你留住了他们的生意？
Q:Did your customers or clients enjoy working with you?
A:My client base changed very little,except that billings increased,so I think thats evidence the clients were satisfied enough to stay with me for more than three years.Thats particularly unusual in the adagency business,too.They simply knew they could count on me to treat their businss as if it were my own.
个性与社会协调能力
第三部分(11～15问)
问：在部门，你如何与同事做到相得益彰？
答：我喜欢一个人人都独立思考的、但必要时又能相互帮助的工作环境。我作为我们办公室的电脑检修员，在复核重要备忘录时，我常请求他人的帮助。我相信互相帮助是有益的。
描述你的个性、技术或上述两者是如何有助于公司的发展和完善的。什么类型的人喜欢跟你工作，并一干就是几个小时？公司的顾客或客
户对你作怎样的评价？使面试官确信你的工作个性不会出意外问题。
Q:How will you complement this department?
A:I enjoy an environment in which people bounce ideas off each other and have the flexibility to ask for help when they need it.Im usually a great troubleshooter for PC problems in my office,and Im often going to ask for help proofreading important memos.I believe in giveandtake.
问：你会选择什么人做你的证明人？为什么？
答：我会找前任老板、一个伙伴或一位顾客来做我的证明人，说明我是个成熟的人，且在日常生活中与所有重要的同事们都能相处得很好。
面试官在寻找一个逻辑思维较强的人。例如：一个以前做过推销员的人很可能就会找一个以前也曾是推销员的人来做自己的证明人。描述你期望你的证明人，包括不同年龄层次的人，一个同事或来自大学的老教授会说些什么。
Q:Whom did you choose as your references,and why?
A:I selected a former boss,a peer,and a customer as references,to demonstrate that I'm a pretty wellrounded person and get along with all the important work associates in my life.
问：我们可否与你所有的证明人联系？
答：我希望你们确定聘用我之后再与我的上司联系。这样，我才有机会亲自告诉她我要换工作。当然，我知道您必须确认我的申请情况是否属实。这是设计来保护你的问题。假如你现在的雇主还不知道你正在寻找新的工作（情况通常如此），你可以要求面试官，只有在你获得该职位后，才能与你目前的老板联系。
Q:Can we call all of your references?
A:I'd prefer that you call my current boss only after you've made me a firm offer of employment and Ive had a chance to tell her myself that I'm changing jobs.Then,of course,I understand your need to verify that my application was accurate.
问：告诉我你从最近读的书中学到什么。
答：我喜欢读人物传记，尤其是那些生活在不同时代人的传记。最近，我读了丘吉尔的传记，这本书教会了我很多领导的价值和重重压力下获得的良好的公共关系。
面试官想知道求职者是否与公司的其他人有着共同的兴趣。你利用业余时间有效、轻松地学习新的东西吗？你生性对什么好奇？
Q:Tell me what you learned from a recent book.
A:I enjoy reading biographies,especially of people who lived in a different era.
I recently read Churchills biography,which taught me a lot about the value of leadership and good PR under times of stress.
问：告诉我，你曾真正喜欢的一个工作组。
答：我的工作组是我们新产品投产部里最默契的一组。在产品投放的前一天，我们卷起袖子帮着打包，把产品装运到销售部。虽然这是行政管理部门的任务，但是必须要完成，这正是我们检查我们的好产品的时候。这个问题是“描述一下你与同事的工作关系”和“你的顾客和客户都喜欢和你一起工作吗”这两个问题的结合。表现一下你与别人很好地合作的能力和建立一种稳定的、可持续的工作关系的能力。
Q:Tell me about a work group you really enjoyed.
A:My group in our newproductlaunch department really meshed.
When one of us was approaching the final day before a launch,we all rolled up our sleeves and helped put press packets ogether or whatever else was the last item to be shipped to the sales force.Although it was an administrative task,it had to be done,and it was a good time for us all to speculate on the success of the product and any major concerns.
个性与社会协调能力
第四部分(16～19问)
问：请举出你帮助一位同事的例子。
答：我曾帮助一位同事理解调查方法，以便他能写一份报告。因为他从未学过调查课程，所以不懂怎样去组织问题。
展示一下你乐于助人的一面。描述因你客观的忠告或特定的专业知识，使你的同事和部门获得积极成果的例子。
Q:Describe a time when you had to assist a coworker.
A:I once helped an associate understand survey methodology in order to write a report.He had never taken a research course and didn't know how to structure questions.
问：你是单独工作效率高还是小组工作时效率高？
答：我需要一些个人时间去做计划，但我喜欢周围的人的活动和他们的声音，并和他们分享见解。我想，大多数作家需要完善，因为我们偶尔都会遇到写作上的困难。
面试官在寻找一个能在有干扰的环境下工作的人。诚实地进行交流，表明你是一个灵活的、易于适应环境的职员。
Q:Are you most productive working alone or in a group?
A:I need some private time for planning,but otherwise I like the activity and noise of people around me and the ability to hare ideas.I think most writers need reinforcement,because we all get writers block occasionally.
问：告诉我使你难以保持客观的情形。
答：我曾为我们的图书馆研究一种新的在线资源，但最后我的经理却决定撤销资金。我感到沮丧，因为我为该产品激动，就像卖主那样，我告
诉了许多人可以拥有这种资源。但我明白改变预算的必要性，并且在当时此事不是我说了算的。在这里，一个明显的例子就是你已在一个项目上花了很多时间，而得到的结果就是取消该项目，或你可能发现该项目从战略上讲，并没有你期望中的那么出色。你是否能够重新调整你的思维做一些从长远来看是最好的事情。
Q:Tell me about a situation in which it was difficult to remain objective.
A:I'd researched a new online source for our library,and my manager decided to pull funding at the last minute.It was ustrating for me because I'd gotten excited about the product,liked the vendor,and had even told some people to count on having the resource.But I understand the need to revise budgets,and the matter was out of my control at the time.
问：你现在的老板想改变你的什么工作习惯？
答：我习惯早上工作，而我的老板却是个夜猫子。我喜欢提前至少一小时到办公室，通常是7点左右，一到办公室就开始工作，而我的老板喜欢 9点以后来办公室，一就到晚上。所以我想知道她要改变我的一项习惯，很可能是要我也变成个夜猫子，以便她想工作的时候我也在场。
面试官想知道你是如何与你将来的老板和同事合作的，同时他们还想确信，他们已发现了你与人合作方式里的所有与众不同之处。回答该问题，一个好方法就是指出彼此之间轻微的爱好差别。或者你可以有选择地谈谈你跟老板经过共同努力改善了的缺点。
Q:What might your current boss want to change about your work habits?
A:Im a morning person and shes a night owl. I like to come into the office at least an hour early,usually by seven,to get a jump start on my work. My boss likes to come in after nine and work late into the evening. So I think if she could change
one thing about me,shed probably make me into a night owl,too,so that I'd be available during many of the same hours she likes to work.
管理模式与人际技巧
第一部分(1～5问)
问：谈谈你所认识的卓有成就的经理、管理者，或其他处于领导位置的人。
答：我曾碰到过一位非常优秀的教授，在他给我们上新课之前，总会复习上一课的重点。他细心地观察我们的反应，我们一旦有疑惑，他就会重复所讲的内容。有时他会问些反馈性的问题“你们还有什么困难吗？”，他从来不作太多的假设，也不会让我们因为未能迅速掌握一个概念就觉得自己很愚蠢。
请谈谈一个管理者的管理模式和人际技巧。重点在建设性上，那就是他是如何工作的，而不在于他做什么类型的工作。他是如何能够取得如此骄人的成就并能得到你的赞许的？
Q:Tell me about an effective manager,supervisor,or other person in a leading role youve known.
A:The best professor I ever had always reviewed me most important points from our last class before he moved on to new material.He also watched our faces carefully and repeated information whenever he saw a blank stare.Sometimes he would just ask for feedback by saying,“What are you having difficulty with?”He never assumed too much or made us feel dumb for not grasping a concept quickly.
问：你认为哪种类型的管理模式是有成效的？
答：有些人充当教练而不是专家，我总能从他们身上学到有价值的东西。当别人有问题向我请教时，我会尽力提供帮助，就如和他一块分析推理一样，在帮助他时我也在学习，但我从来不给对方答案，我想帮他树立独立解决问题的信心更重要。这个问题与“讲讲你所认识的卓有成效的经理或管理者”很相似，举一个你个人或众所周知的领导人卓有成效的领导的例子。为什么该领导能有这么大的成就？谈谈你自己的管理模式和你与同事和领导之间的人际关系，并且谈谈你如何从你所钦佩的领导人身上学到好的习惯。
Q:What type of management style do you think is effective?
A:Ive always learned well from people who act as coaches rather than experts.When someone comes to me with a problem,I try to act as if I'm reasoning through the problem with the person,learning as I go.I never just give an answer.I want employees to develop confidence in creating answers for themselves.
问：描述一下你个人的管理方式。
答：我重复别人告诉我的东西，但我用一种有助于他们独立发现问题和找到答案的方式重新归纳它们。有时，我只是不断地提问，直到他们找到解决方法为止。这种方法，是我从一位成功从事审讯工作的律师朋友那里学来的。
谈你的管理方式和你与同事、领导之间的人际技巧。谈谈你是如何从所敬佩的领导人身上学到好的习惯。
Q:Describe your personal management style.
A:I repeat what someone has told me,but I reorganize the information in a way that helps them see the problem or answer themselves.Sometimes I just ask questions until they see a clear solution.I learned this from watching a friend who's a ccessful trial lawyer.
问：你觉得你跟哪一类型的人一起工作能使工作最有成效？
答：我倾向于和有自信并且性格直率的人一起工作，与懦弱的人一起相处则较难，因为我工作节奏快且处事果断。
重点谈积极的方面，你是哪种类型的上司、员工和同事？请记住，面试官想知道你如何与公司的其他人处得好，而不是公司里别的员工如何适应你。
Q:What type of people do you work with most effectively?A:I tend to work well with people who are confident and straightforward.Its more difficult for me to be around timid eople,because I move quickly and am decisive.
问：同事给你印象最深的是什么？
答：我敬佩性格好、诚实而且正直的人，并能与他们合作得很好。我认为，自信和热情在任何工作环境里都起积极的作用。
雇主想知道你的人际关系技巧怎么样。更可能的就是，你不但要跟你所在的部门的人交往，更要与公司的其他人交往。显现出你能在这方面表现出色。
Q:What things impress you in colleagues?
A:I admire and work best with people who are of good character and have integrity.I also think confidence and enthusiasm is positive in any business environment.
管理模式与人际技巧
第二部分(6～10问)
问：你的上司所做的事情有哪些是你不喜欢的？
答：我惟独不喜欢的一件事就是当着大家的面询问反馈信息，我愿意私下听取正反两面的反馈，以使我有时间且不受任何干扰地对该问题进行思考和作出反应。我相信这是提高学识或改变将来的行为的公平做法。
介绍一下你从困境中学到的积极经验，尽可能地避免对前任老板或经理进行批评。
Q:What are some of the things your supervisor did that you disliked?
A:The only thing I really dont like is to get feedback in front of others.I want to hear good or bad feedback in private,so that I have time to think and react to the issue without other distractions.I believe thats the fair way to improve earning or to change future behavior.
问：你如何组织和安排那些重点项目？
答：我会事先集体讨论，假定最好、最糟糕和最可能出现的情形。接着我会拟定一个比较切实可行的时间表。我发现在计划执行中最好和最坏的一面都会同时出现，当这些问题出现时，我就能容易地调整我的计划，因为我已经想像到会发生什么事情和我该如何作出反应。
告诉面试官，你在完成复杂任务的一般方法上的一个好主意。你可以从以下方面着手：你如何安排时间、设置时间下限、任务轻重缓急的排序、分派任务和决定你该做什么。
Q:How do you organize and plan for major projects?
A:I love to brainstorm a best,worst,and most likely scenario.Then I set a timetable thats realistic.What I usually find is that some combination of my best and worst cases evolves;I can adjust my schedule easily as these things unfold because Ive already visualized what could happen and how I'd react.
问：描述一下你在巨大压力下工作的一次经历。
答：在连续不断地工作了两个星期后，我还得完成最后的1/4的工作。
打进打出的电话多得令人难以置信，因为我不能随身带着办公文件。很幸运，我有个得力的秘书和不错的文件系统。最后，我们把每件事都处理得井井有条。
回答这样一个问题，最好的办法就是集中在你的时间安排技巧上。举一个有足够细节的例子，谈你面临的严峻形势及你如何轻松自如地解决了问题。
Q:Describe a time when youve worked under intensepressure.
A:I had to complete an endofquarter report once while I was on the road for two consecutive weeks.The amount of lephoning back and forth was incredible,because I couldnt bring my office files with me.Luckily I had a great secretary and a logical filing system,so we located everything we needed.
问：在典型的工作日，你如何安排时间？
答：我总是给予已建立起关系的顾客优先权，因为他们提供给我们更好的机遇和回报。最后一件事，是处理商业信件，尤其是内部的商业函件，这些都放在快下班或周末去做。
面试官想要一个证据来证明求职者能根据工作队伍的需要、部门的调整及任务的性质，来对工作做出轻重缓急的安排。他还想确信你不会为了避免工作的单调而优先娱乐，从长远来看，必要的惯例对于工作来说是很重要的。
Q:How do you manage your time on a typical day?
A:Ive always given priority to work with established clients,because they offer a better risk/return value.The last thing I do is general correspondence,especially internal correspondence,which I take care of at the end of the day or week.
问：描绘你按别人的建议行事的例子。
答：我改变了我的办公时间，因为几个员工都觉得除了早上，其余时间就很难找到我。
展示你灵活的一面和你的人际关系技巧。人们乐意向你提建议吗？他们会相信你能公平客观地听取他们的意见吗？当你确实接受建议时，你会对他们表示赞赏吗？使面试官相信你的管理方式是合理的、公正的，而且你欣赏别人的好建议。
Q:Describe a time when you acted on someones suggestion.
A:I changed my open office hours because several of my employees found it difficult to visit me except in the early mornings.
管理模式与人际技巧
第三部分(11～15问)
问：描述你在上司面前为自己的见解辩护的一次经历。
答：我说服上司改变公关公司。我确信以芝加哥为基地的公司不能满足我们在西海岸的利益，通过向上司展示客源统计变化后，我说服了他。
这与描述“你按他人的建议行事的经历”是相对立的。你能提出有建设性的建议并且让他人明白你的想法吗？请举出具体的例子来说明。
Q:Tell me about a time when you had to defend an idea to your boss.
A:Once I had to convince my boss to change PR firms.I really believed that our interests on the West Coast werent being met by our Chicagobased firm.I was able to convince him after showing him the demographic shift in our customer base.
问：你想改变你的管理形式的哪些方面？
答：别人向我征求意见时，我常常控制着自己不把答案直接告诉别人。我认为使别人学会如何解决问题更为重要。我越来越善于教导别人并提出问题，但我从不告诉别人该怎么做。
谈谈你正在努力改进的管理方式的一个方面。告诉面试官你采取的步骤，并给出证据来说明你取得的进步。
Q:What aspect of your management style would you like to change?
A:Ive been working on holding back the urge to tell people the answers when they ask for advice.I think its more mportant to teach people how to solve their own problems.Ive gotten better at coaching and presenting questions and feedback without telling people what to do.
问：你有没有感到上司及同事对你的排斥？
答：我必须说明一下为何我曾认为黑白色调更切合保险小册子的内容。最初，办公室里没有人赞同这个想法，因为我们都习惯于彩色的册子，人人都认为黑白册子看上去显得低档。最后我终于说服大家，用更为巧妙的方法呈现死亡抚慰金这一大难题会更行之有效。
举出具体例子说明你为自己的观点辩护的例子。避开谈及个性抵触、怨恨情绪或愤怒的争吵。你如何令别人理解你的观点？结果如何？一定要以积极的语气结束谈话。
Q:Have you ever felt defensive around your boss or peers?
A:I had to explain once why I thought a blackandwhite brochure was more suitable for the content of an insuranceproduct brochure.No one in my office liked the idea initially,because we were all used to color brochures,and everybody felt that black and white looked cheap.Eventually I convinced them that a more subtle approach would work better to present information about a difficult topicdeath benefits.
