问：谈谈你在没有规则及先例可循的情况下处理问题的经历。
答：我所担任的职务是最近才设置的。我用了一周时间弄清楚创设这个职位的原由。惟有这样，为该工作设立优先权的方法才能更清楚。
没有指导的情况下你能处理问题吗？描述你解决问题的过程，尤其是你采取的步骤和在特定尝试环境下使用的方法。表现出你面对挑战的信心和意志。
Q:Tell me about a time when there was no rule or precedent to help you attack a problem.
A:I was the first employee in a newly created position.I spent the first week developing an understanding of the history that had led to creation of the position.Only then did a method for setting priorities on the job become clear.
解决问题的能力
第四部分(16～20问)
问：什么情况下你对作出抉择感到困难？
答：我特别不太擅长解说调查数据，我尽量与调查人员和图书管理员沟通，我需要他们的帮助，而我也在公司副总面前郑重地感谢他们。我们确实是同一个团队的，而且我很谨慎，并没有把公司在太平洋地区出版工业报告归功于自己？
一定要坦诚，什么样的情况会令你难以处理？你会召集哪些人，收集哪些材料来帮助自己作出抉择？
Q:When do you have difficulty making choices?
A:Im not particularly good at interpreting survey data.Ive really worked to get to know our research staff and librarians.I rely on them and am careful to thank them formally in front of my vice president.Were definitely a team,and I'm careful not to take credit for our industry reports,which we publish for the Pacific region of our firm.
问：描述一次机遇，这次机遇让你觉得承担的风险比所得的回报要高。
答：有一次，我们有机会从一家解散了的公司手中购买廉价运输设备。尽管我们知道五年后要对分布的设备进行大检修，但我觉得花钱购买一些五年中闲置的设备不切实际。
如果市场情报能预示在最近两年内有新的廉价商品的话，我会抓住机会的。面试官想看到应试者乐于承担理性的风险而不是干蠢事。举例说明你作出反对某项计划或抉择的理由？如何使结果比原计划处理得更好？
Q:Describe an opportunity in which you felt the risks far outweighed the rewards.
A:At one point we had an opportunity to purchase conveyor equipment at thirty cents on the dollar from a company that had dissolved.Although we anticipated an overhaul of our distribution facility five years down the road,I felt it was
too far into the future to spend money only to have idle capacity for a fiveyear period.If market conditions had shown more promise for new sales in the initial twoyear period,I would have gone ahead with it.
问：告诉我一个曾令你对自己的表现感到失望的项目。
答：我以前在一家制造业公司工作时，必须对所有供应商的开价（发盘）作出分析，然后把建议提交给后勤部副部长。由于供应商开价并不统一，我的分析报告通常要对不同的项目作比较，这就令报告显得有点混乱，直到我把报告重新整理并提交给副部长时，我们已经错过了对价格进行审批的关键时刻。事后回想起来，我想我本该采取简单的方法解决问题，而不是把所有的东西都放在一起考虑，把问题复杂化。自那以后，我更加注意及时地提出建议。
描述你工作中遇到的一些阻碍，以及你是怎样尽力去克服它们的。你的技能起到怎样的作用？事后回想起来，你当时该采取什么不同的做法？吸取了什么样的教训？
Q:Tell me about a project in which you were disappointed with your personal performance.
A:In my last job for a manufacturing company, I had to analyze all of the supplier bids and present recommendations to the vice president of logistics. Because the supplier bids werent in a uniform format, my analysis often consisted of comparing dissimilar items. This caused some confusion in my final report, and by the time I'd reworked it and presented it to the ice president, we'd lost the critical time we needed to improve our approval process for these bids. In hindsight I should have taken a simpler approach to the problem and not tried to make it so complex or all inclusive. Ever since, Ive paid more attention to making recommendations in a timely manner.
问：请举例说明有一次你被要求完成一项任务，但却没有得到足够的资料，你怎样解决这种问题？ 答：在上一次实习期间，我的上司—— 一个主管账目的行政人员，叫我收集好500份宣传稿去邮寄。我不是很确定宣传稿的次序和该往哪里寄，而我的上司已经出去与客户会面了。我担心把资料堆在一块会把次序弄乱，于是想方设法找到她的移动电话。
在电话里她向我详细说明了资料的次序。最后，我设法避免了有可能花费更多的工作时间，并且可能耽搁邮寄时间的错误，更别提一些令人头痛的事情。
虽然这个例子听似很琐碎，但却证明了应聘者的成熟和理性处理工作问题的能力。面试官想弄清楚你是否知道仅仅把工作完成是不够的。你的回答应该表现出你随机应变的能力和积极主动的特质。
Q:Give an example of a time when you were asked to accomplish a task but werent given enough information. How did you resolve this problem.
A:At my last internship, my supervisor, an account executive, asked me to assemble five hundred press kits for a mailing. I wasn't sure in what order the pages and press releases should go, but my supervisor had already left for a client meeting. Afraid of putting the information together in the wrong order, I managed to track down her cellphone number and called her in her car. She explained the order of the materials over the phone, and in the end I managed to prevent a mistake that would have cost hours of work and a delay in the mailingnot to mention a few headaches.
问：谈谈一次你不能解决的矛盾冲突。
答：有一次，我没能挽留一个在我的制造工厂里干了10年的优秀员工。由于他的工作渐渐需要掌握电脑技术，于是我试着让他进夜校进修，但他却拒绝了。所以除了换掉他之外，我没有其他办法。回想起来，如果我鼓励他和其他员工定期接受技能培训，当他重新上岗时，也许他就不会被淘汰了。现在我很注重鼓励我的员工们参与一些研讨会和课程学习来提高他们自身的工作技能，避免变得落伍。
在这里，最好的方法就是谈一个不是该由你来解决的矛盾冲突。如果必须谈你个人所遇到的矛盾冲突，那就重点谈一下如果时光倒流，你能再做一次的话，你会采取的积极措施及你从这次经历中学到了什么。
Q:Describe a time when you failed to resolve a conflict.
A:I wasnt able to keep a good employee once who'd been in our manufacturing facility for ten years. His job description was rewritten to require computer skills. I offered to send him to night classes, but he refused the help. I had no option but to replace him. In retrospect, if I'd encouraged him and other employees to acquire new training periodically, he might not have been overwhelmed by the time his position was reworked. Now Im vigilant about encouraging my group to attend seminars and urses to enhance their job skills and to avoid becoming outdated.
解决问题的能力
第五部分(21～22问)
问：如果计划内某些事情出错，你感受如何？怎样去处理？
答：嗯，当然，我宁愿我的计划无论什么时候都能顺利进行。然而，生物技术行业的性质意味着任何的计划在任何时候都有可能发生变化。从一开始我就意识到了这一点，所以每当我遇上这样的事时，我都要努力去克服它。我经常都会预备好候补的计划以防万一，但有时你不可能预先对问题的发生做好准备，直到问题摆在你面前时，你才知道如何去做。我基本上总能从容对付问题。
这个问题很巧妙，但应聘者还是明白了，并已使面试官相信他或她可以不失专业的冷静去应付计划中遇到的挫折。面试官不会直接地问你“你能在压力下工作吗？”尽管这是他或她想知道的。若回答“我不能在压力下工作”，这并不是回答这个问题的最佳方法。
Q:How do you feel when things go wrong with a project? How do you handle it?
A:Well, of course I would prefer that my projects run smoothly at all times. However, the very nature of the biotechnology industry means that many changes can and probably will happen to any plan at any time. I try to realize this from the outset and cross each bridge when I come to it. Often I try to have alternate plans ready to go in case of such an event. But sometimes you can't prepare for a problem until its right there in front of you. Basically I just take it in stride.
问：一家不履行合约的公司Z-65走后门要求重新签订合同，如果你的经理要求你重新签订，而执行董事会的政策是决定再进行审查，那么你将怎样回复这家公司？
有时候，面试官问一些表面上看是不可能的问题，只是想看看你的反应。他们并不是要让你局促不安，而是要判断你是怎样去对待工作上的压力。不论你当时的感觉如何，被问到这个荒谬的问题也许是个好征兆。如果你被问到一个难以回答的问题时，思考一会儿，然后自信地微笑，但不必道歉，简单地说一说，例如“我不知道，但如果你们聘用了我，我肯定可以为你们找出应付的方法。”
Q:How would you respond to a defaulted form Z65counterderivative renewal request if your manager ordered you to do so, and if the policy under which the executive board resolves such issues were currently under review?
sometimes recruiters ask seemingly impossible questions just to see how you'll respond.It's not so much that they want to see you squirm in your seat as that they want to judge how you might respond to pressure or tension on the job.No matter how you may feel at the time,being subjected to a ridiculous question like this one is probably a very good sign.If youre asked a tough question that you simply cant answer,think about it for a few seconds.Then,with a confident smile and without apology,simply say something like“I dont know,but if you hire me,I'll sure find out for you.”
成就
第一部分(1 ～5问)
问：谈谈你的一项主要成就。
答：我在XYZ批发俱乐部取得的业务成绩的确让我感到自豪。我相信这种类型的公司在今后几年会蓬勃发展。
用实例来证明你的成就。不要大篇幅地描述情形，重点回答你采取的行动和取得的积极成效。面试官想知道你能为公司做出什么贡献。
Q:Tell me about a major accomplishment.
A:Im really proud of the business I obtained with XYZ Wholesale Club. I believe that these types of companies will continue to thrive in the next few years.
问：谈谈你对团队作出的一次贡献。
答：通过我的努力向客户显示我们团队有更强的凝聚力。我认为我们的实践和准备工作已说明我们在系统安装细节上能做到全力负责。最后，我们与客户达成协议。
告诉面试官你在团队中工作时的主动性。以具体的例子证明你作出的贡献比团队所期望的要多，而全团队也会对你的贡献加以赞赏。你在团队中扮演什么角色？
Q:Talk about a contribution youve made to a team.
A:I helped my last team put together more cohesive presentations for a client. I think our practice and preparation made a statement about how committed we would be to the details of the system installation. In the end, we landed the account.
问：谈谈你为公司做过的特殊的贡献。
答：我在上一份工作中连续3年参加联合方式活动。我相信这是重要的活动，而且公司很难找到自愿者参加，因此我参与了。
让面试官知道你能作出比雇主期望的更大的贡献。如果你被聘用，在哪些环境里你发挥得最好？你能向机构作出哪些独特的贡献?你还能怎样做？
Q:Talk about a special contribution youve made to anemployer.A:In my last job I ran the United Way campaign for three consecutive years. I believe its an important cause, and I know it's difficult for the company to find volunteers, so I stepped in.
问：谈谈工作以外的一个组织，这个组织由于你的参加而受益匪浅。
答：我加入了青少年成长组织。我是学经济学的。有的中学生看到报纸的内容和看到经济如何影响生活的内容就会很兴奋，我喜欢看到他们那兴奋的样子。
详细谈谈你自愿参加机构的主动性，比方说慈善机构等。换句话说，什么是促使你参加那些活动的重要因素？你的雇主能因你加入这些机构而在某种程度上得益吗？你属于哪种合作类型的公民？
Q:Tell me about an organization outside of work that'sbenefited from your participation.
A:Ive been involved in Junior Achievement. I was an economics undergrad, and I liked seeing the highschool kids get
excited about what they read in the paper and about how economics affects their lives.
问：举例说明你作出的贡献比期望的要大。
答：我的上司要我接手所有未收集到的账户。我收回的账户数目比他定的指标高出20%。我让大家相信我能够尽力解决基于大家需要的问题，而且我是通过询问他们的困难着手的。他们想做什么的话，通常都会听我的意见。
举例说明你曾经真正出色地完成了被委派的任务，同样你也可能在新的岗位取得类似的成绩。换句话说，你向面试官暗示，被聘用后你会在哪些环境下发挥得特别好。
Q:Give me an example of a time you delivered more than was expected.
A:In my last job my boss asked me to take over all the uncollected accounts. I was able to recover 20 percent more than his goal. I convinced people that I was willing to work out an affordable schedule based on their needs, and I did this by asking about their problems. Once they vented, they would usually listen to me.
成就
第二部分(6～10问)
问：你感到最自豪的成就是什么？
答：令我最自豪的是在个人管理下，我们医院在第一年就实现了盈利。既然这个目标已实现了，我正准备在另一家医院做同样的工作。这就是为什么在这一行中那么多人向我请教的原因。
你的回答应暗示今后你将喜欢从事哪种类型的项目。重点说明你与你所应聘的工作职位相关的目标。面试官想知道你如何将过去的主动性和成就在他公司里变为现实。
Q:What accomplishment is your greatest source of pride?
A:Im proud of how we turned a profit at our hospital in the first year under private management. Now that goals been
accomplished, and Im ready to do the same for another hospital; thats why consulting within the industry appeals to me so much.
问：如果我聘用你，你首先能作出什么成绩？
答：我可以帮你增加在原始设备制造商市场的业务。我已经做了四年原始设备制造商承包商，我知道怎样组织有盈利的交易。
给面试官清晰明确的证据来说明只要该公司一旦聘用你，该公司就能马上受益。重点说明你将采取的行动，务必说明你的目标是切合实际的。
你能不能说出该公司和行业的具体知识，而且说明这些知识与你在工作和你在部门中的角色有关？
Q:If I hired you today, what would you accomplish first?
A:I could help you increase your business within the OEM market. As an OEM contractor for four years, I understand how to structure deals that will be profitable.
问：对你来说什么样的成绩最难获取？
答：刚开始工作时，我觉得跟市场调查人员一起合作很困难，主要原因是大学期间我数据统计和市场调查内容学得不好。我决定参加有关市场调查的研讨会，这个研讨会确实令我增加了自信。现在我跟调查组工作时不再感到为难了，而且我知道提什么问题来获取对我有意义的信息。
谈你在有困难、缺乏训练或经验不足的情况下仍能取得的成就，这个问题允许你谈及如何克服弱点。
Q:What accomplishment was the most difficult for you to achieve?
A:I found it intimidating to work with the marketingresearch staff when I started my job, mostly because I hadn't done well in statistics or market research during college. What I decided to do was enroll in an executive seminar on market research,
which really boosted my confidence. Now I dont feel at a disadvantage when I meet with the research group, and I know what questions to ask to get information thats meaningful to me.
问：到目前为止你最大的成就是什么？
答：让我感到自豪的是我为校篮球队效力4年，而且能以合格的GPA按时毕业。和我同队的女同学要么少修了学分，要么使整个年级受到影响。
我相信我能承受的原因就是有坚定的决心。我从不让自己对事情抱有幻想，而是按时完成并取得好成绩。因此，作为专业顾问，我确信积极的态度具有重要意义。
确保你所谈到的成就与你现在所应聘的工作有关系，同时要注意你的回答不能是最好的已成过去，在提及你取得很好成就的同时，要明确表达你的信念，那就是你以后能做得更好。
Q:Whats your greatest achievement to date?
A:Im proud of the fact that I graduated on time with a solid GPA while I played varsity basketball for four years. A lot of the women on my team either took a reduced course load or let their grades suffer. I believe the reason I got through it all was sheer determination; I never even let myself visualize anything but finishing on time and with good grades. So I firmly believe, as a professional counselor, in the importance of a positive outlook.
问：谈谈你要自我努力才能取得的成就。
答：我要做两份工作才能使自己读完大学。平时在报社兼职；周末时，我做地产代理。要安排好3份时间表确实很有挑战性，但我做到了，因为
不用学校的贷款而毕业对我来说很重要。这是一个让你谈及你过去的技巧的机会，或你的工作需要准确的安排时间的技巧。你如何将精力集中于工作上？
Q:Tell me about something you accomplished that required discipline.
A:I had to work two jobs to put myself through graduate school. I interned at the newspaper while I studied journalism during the week. Then on weekends, I sold real estate. Juggling those three schedules was a challenge, but I did it because it was important to me to graduate without school loans.
成就
第三部分(11 ～15问)
问：你的同事靠你处理什么样的问题？
答：大家通常靠我来劝解客户的不满情绪。众所周知我在客户面前从不发脾气。
这个问题给应试者一次很好的机会来显示他的独立性、个性力量和职业道德。如果你能证明你在工作中与他人合作愉快而且在同事中享有声望，那么面试官会加深对你的印象。
Q:What situations do your colleagues rely on you to handle?
A:People often rely on me to handle client confrontations. Im known as a person who never loses my temper in front of customers.
问：谈谈你在小组中或委员会中满足别人的需求。
答：我在委员会中审查公司的请病假政策。有一位职员滥用这项政策外出度假。作为小组正直的成员，我在5年任期内基本上没有请过病假。最后我提出了一个设想，那就是允许一周的病假，但要自觉地把这一周病假算进家庭假期中，公司正在考虑这个建议。
告诉面试官你在团队事务中的主动行为。你通常在团队里扮演什么角色?
Q:Tell me about a need you fulfilled within a group or a committee.
A:I worked on the committee to review our company's policy on sick leave. One of our employees was abusing the system in order to gain vacation time. I served as the objective member of the group, having used virtually no sick leave in five years of employment. I ended up presenting an idea that the companys now considering, which is to allow up to one week of sick time to be voluntarily allocated to extra family leave time.
问：谈谈你如何支持和协助集体获取共同的目标。
答：为了实现股东利益的目标，我通过举办促销活动来清减货仓的存货，而且为顾客、供应商、摊贩和股东举行预展。参加者可用三折的价格购买新的、但看得出有点小毛病的电子部件。从这笔买卖上我们赚了两万美元。
面试官要应聘者证明其曾经完成共同目标的一个项目。哪些团体、部门或顾客从你的努力中受益？举出具体的例子说明，不要太笼统。重点说明你通过扩展你自己的小组或部门以外活动而产生利益。
Q:Tell me how youve supported and helped attain a corporate goal.
A:I helped meet our goal of value to stockholders by holding a fire sale of goods to clean out our warehouse. The public was invited, with a preview for customers, suppliers, vendors, and stockholders. Attendees bought new but visually imperfect electronics components at 70 percent reductions. We cleared twenty thousand dollars from sales of equipment we'd written off.
问：谈谈靠你的努力取得的可量化的成果。
答：我曾经调整存货计划，而且使重新订货功能自动化。这个过程在过去需要40小时，现在只需要3小时。描述一项具体的成果，该项成果能带来可观的利益。用实例证明你的付出比所期望的更多。你取得的成果是否比期望的更大？又是如何取得的呢？
Q:Tell me about a quantifiable outcome of one of your efforts.
A:I reorganized inventory planning and was able to automate the inventoryreorder function, which used to be a fortyhour process and now takes only three hours.
问：谈谈你提前完成的一个项目。
答：我负责一项新产品的生产。总的来说，每个阶段都没有遇到太大的阻力，部分原因是运气较好。在每个生产阶段，我都细致地要求所有组员提前两天对生产状况作检查，我相信这样做会起作用。新产品投放市场比原计划提前了两周，这对于我们这个行业来说很重要。一般情况下，这个行业的产品存放在货架上的时间要少于一年。
这里应重点说明你如何设定目标和日程表，如何衡量结果，如何实施计划。这个问题的目的是显示你完成任务所付出的努力，如果你的项目需要团队努力的话，就显示你的领导才能。
Q:Tell me about a project you completed ahead of schedule.
