1.Daniel Goleman, "What Makes a Leader?," Harvard Business Review 82, no. 1: 82–91.
2.Melvin C. Washington, Ephraim A. Okoro, and Peter W. Cardon, "Perceptions of Civility for Mobile Phone Use in Formal and Informal Meetings," Business and ProfessionalCommunication Quarterly 77, no. 1: 52–64.
