1.··“Mid-market CRM Total Cost of Ownership” (Yankee Group, July 2001).
2.··Marc R. Benioff and Carlye Adler, Behind the Cloud: The Untold Story of How Salesforce.com Went from Idea to Billion-Dollar Company—and Revolutionized an Industry (San Francisco: Jossey-Bass, 2009), 134.
3.··Ben McCarthy, “A Brief History of Salesforce.Com, 1999–2020,” November 14, 2016, www.salesforceben.com/brief-history-salesforce-com.
4.··马可．贝尼奥夫于2009年11月18日在Dreamforce 7发表的言论。
5.··“Telegraph Travel,” Telegraph, September 28, 2016.
6.··“Telegraph Travel”; Michael Hogan, “Michael O’Leary’s 33 Daftest Quotes,” Guardian, November 8, 2013.
7.··Siddharth Vikram Philip, Matthew Miller, and Charlotte Ryan, “Ryanair Cuts 3,000 Jobs, Challenges $33 Billion in State Aid,” Bloomberg, April 30, 2020.
